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Ordering directly online is the simpliest method. We offer a straight forward 4 step Web Cart system. It is easy to use and takes just moments. As an alternative you can print out the order form, complete same, telephone, fax or send it by mail. This form is accessible during the online order process should you require. Our checkout page is secured using the latest encryption technology and your details are stored on our secure server.
SETTING UP MY ACCOUNT If you have not already registered with us, click on My Account (top menu bar) and select the New Customer option. Simply type the required information into the fields as prompted to complete your registration. You only need to carry this process out once and it takes just a minute to do it. The next time you visit the site, just enter your chosen Username & Password to make a purchase or carry out any of the other options available through My Account. These other options are described and illustrated below.
Retain your chosen Username & Password in a safe place. However if you happen to misplace it, just click on My Account and follow the simple Forgotton Password procedure.
Placing an on-line order Once you've logged into My Account, view the Categories of interest to you and click on Add to Cart for items you wish to purchase. The item(s) will be automatically removed from our system and placed into your Shopping Cart. You then elect to either Continue Shopping if there are more items you wish to add to the Cart or you can proceed straight to the Checkout . Enter any special notes in the Order Notes box on the final Checkout page. At the final checkout page you can enter your Credit Card details or select from the other payment options. This is an encrypted Secure Page.
UPDATING & GENERAL USE OF MY ACCOUNT Should you require to: Check your Open Orders, Order History, update your Contact and Collecting information or change your Password you can do so by clicking on the My Account tab located along the top menu bar. You will be presented with the following screen from which you can carry out these updates:
Payment Methods Secure Credit Card payment can be made on-line at the final checkout page, we use the latest SSL security encryption technology and offer Visa and Mastercard processing. There is NO surcharge for this facility.
You can also pay by Cheque (drawn on an Australian bank account), Australian Money Order, Electronic Bank Transfers & Branch Deposit. We will accept payment from overseas banks, but you must add A$30 to cover our bank charges.
Please use the account details shown below: Bank: ANZ, South Yarra, Vic Australia Account Name: Blue Owls Stamps Branch Number (BSB): 013 440 Account Number: 493 265 831
(for international depositors) Swift Code: ANZBAU3M
Use your WEB ORDER # as reference when making bank deposits. This will make it easy for us to link the payment to you. If for some reason you are unable to do this, advise the deposit details to us by email. PayPal Policy Notes : (within Australia) - We will accept PayPal but would prefer payment made through direct bank deposit or any of the other methods offered to our Australian clients. The email address to enter into the PayPal system when making payments is: sales@blueowlsstamps.com.au
(outside of Australia) Use PayPal only where it is used as a bank transfer medium. If you have a Visa or Mastercard please avail yourself of our own Merchant facilities. We use the latest encryption technology on our own secure server. The email address to enter into the PayPal system when making payments is: sales@blueowlsstamps.com.au
When paying by credit card, we bill you in Australian dollars for only the amount agreed (plus postage and handling). The exchange rate and any bank fees for foreign orders will be that calculated by your credit card company and not us.
We show all prices two ways - inclusive of GST for our Australian buyers and exclusive of GST for our overseas buyers (Export sales exempt of GST). We also show an approximation of the export price in US dollars. Postage and handling charges for all buyers include the GST (including Overseas buyers).
Within Australia
Outside Australia
Stamp orders valued at less than $100
$3.00
$4.00
$5.00
$14.00
At cost
No charge
No Charge
The cost of shipping will be added to your invoice. Registered & Insured within Australia $5, overseas $12. Larger parcels at cost plus small handling fee. Note - any claim will be subject to approval by our Insurance Company or Australia Post in respect to insurance associated with Registered Post.
Small orders (under $100) are sent by Regular Mail, this provides NO insurance coverage. Essentially if it goes missing there is very little that can be done. Any loss is that of the purchasers. If you require your "under $100" order to be Registered, just nominate that when going through the checkout process. We will happily do so. For orders sent within Australia we pay for the registration with older decimal postage stamps affixed to the envelope, you will therefore receive a very attractive Cover with insured delivery for your money!
We find Australia Post to be a fast and reliable service and rarely have we encounted any problems. Some of the more exotic overseas locations can be less reliable. Check with us regarding insurance for these.
Packaging & Posting Policy
All orders are professionally and securely packaged and are generally housed in stock cards or Hagner Sheets. Envelopes are hand cancelled at our Post Office. Where possible we use sets or attractive mixtures of older Australian decimal stamps to pay for postage and registration. We generally dispatch orders on each business day of the week. For larger items we charge you only our costs plus a small handling and packaging cost fee. Follow this link to Australia Post to get a cost estimate for Parcel Post. http://www1.auspost.com.au/pac/
Blue Owl's Stamps - Trading Member APTAPortfolio Specialists. Buyers of Major Collections.
